Privacy Policy

Last updated: August 6, 2026

Carenest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Carenest (the "App"). Please read this policy carefully. By using the App, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you use our App:

• Personal Information: Name, email address, phone number, and profile photo that you provide during account registration.
• Location Data: With your consent, we collect your location to connect you with nearby childminders or families in your area.
• Profile Information: For childminders, this may include qualifications, experience, availability, and rates. For parents, this may include details about their children relevant to childcare needs.
• Communication Data: Messages exchanged between parents and childminders through the App.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with the App, including access times, pages viewed, and actions taken.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Connect parents with childminders in their area
• Facilitate communication and booking between users
• Verify childminder profiles and credentials
• Improve and personalise your experience
• Send important notifications about your bookings and account
• Ensure the safety and security of our platform
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Between Users: Profile information is shared between parents and childminders to facilitate connections and bookings.
• Service Providers: We may share information with third-party service providers who help us operate the App (e.g., hosting, analytics, customer support).
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Safety: We may share information to protect the safety of children, users, or the public.

4. Children's Privacy

Carenest is designed for use by adults (parents and childminders). The App is not intended for use by children under the age of 13. We do not knowingly collect personal information directly from children under 13. Parents may provide limited information about their children solely for the purpose of arranging appropriate childcare. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing
• Object to or restrict certain data processing activities

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Services

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last updated" date. Your continued use of the App after any changes constitutes your acceptance of the updated policy.

10. Contact Us